Refund policy

At VelvaroPets, your satisfaction matters to us. Since our products ship directly from our fulfillment partners, we don't require you to send items back — that keeps things simple and fast.

If your order arrives damaged, defective, or isn't what you ordered, contact us at support@velvaropets.com within 14 days of delivery with a photo or short video showing the issue. Once verified, we'll issue a full refund or send a replacement — no return shipping necessary.

Please note: as our products are made-to-order and shipped internationally, we're currently unable to offer refunds or exchanges for change-of-mind purchases. Refunds are processed to your original payment method within 5–10 business days of approval.